Frequently Asked Questions
HOW DO I BUY COINS?
Simply follow these steps:
Step 1- Pick the platform you would like to purchase coins on (PS4, Xbox One or PC) then select the amount you would like to buy.
Step 2- On your console, load the MUT 19 game & head over to the auction house. List any worthless player (If you don’t have any, you can buy one for around 500 coins) for the amount of coins you are purchasing. (If you are purchasing 250,000 coins, you should list the players buy now price as 250,000 & use the start price we provide you with)
Step 3- Fill out the player form by typing the players name you listed on the auction house. (Please ensure that all the player details are correct for instant delivery) then add to cart.
Step 4- Check out successfully using our secure payment gateway via Paypal or G2A Pay. (You will receive a email confirming your order)
Step 5- Within 1-5 minutes we will purchase the card you listed on the auction house and the coins will transfer into your Madden Ultimate Team account.
ARE YOU LEGIT?
We have been in this industry for a long time, almost 4 years.
You will also notice that we have high profile Youtuber’s who advertise our website on their video uploads so be rest assured you have come to the most safest and secure website to buy MUT Coins.
Please refer to our social media links on the top of the page to view a selection of the happy customers that have shopped with us.
HOW DO I CONTACT YOU?
We can be contacted 365 days, 24/7 via the following methods-
Telephone: (+1) 517-588-0434
Or chat to a member of staff on the bottom right-corner through Live Chat.
CAN YOU SPONSOR ME?
Yes, we are always looking to sponsor Youtuber’s/Streamers/Bloggers so head over to our ‘Contact Us’ page and inform us of your channel and provide a link to it.
Please be aware we will verify you own the channel so please do not waste your time.
HOW LONG DOES IT TAKE TO GET MY COINS?
BuyMaddenCoins will, nine out of ten times, deliver your coins within 1-5 minutes (if there are any delays, you will be aware). In extreme circumstances we will get them to you within 24 hours of you ordering unless in a serious coin shortage. Please be patient, you will get your coins.
I HAVEN'T RECEIVED THE COINS I PAID FOR, WHAT SHOULD I DO?
We aim to deliver all coins within 1-5 minutes of the receiving the order. In most cases that you have not received your coins; it is usually because your player can not be found on the auction house. This is nothing to worry about since we will contact you via email/phone to help you through the process.
Alternatively, please contact us on firstname.lastname@example.org
WHAT HAPPENS IF MY PLAYER EXPIRES & I DON'T RECEIVE MY COINS?
If you do not receive your coins and your player expires please relist the same player for the same price or list another player on the auction house and email us the new details.
WILL I BE COMPENSATED IF I RECEIVE MY COINS LATE?
Yes, we take delivery time very seriously at BuyMaddenCoins which is why if you don’t receive your coins with in a hour we will compensate you with a 25% discount code on your next order.
HOW CAN I PAY?
Our customer’s security remains our number one goal, all information remains confidential therefore we only use the most secure payment gateway PayPal. You can use your PayPal account if you already have one or you can check fill out your card details via PayPal gateway which accept all major credit/debit cards.
CAN I PAY WITH A DIFFERENT CURRENCY?
Absolutely! Once you select the platform you need the coins for, the currency changer will appear underneath the price of the coins.
CAN I SELL YOU MY MUT COINS?
Yes, of course!
Head over to our 'Sell Your Coins' page & fill out the form.
Alternatively, you can DM us on Twitter @MaddenCoinsHQ where we will respond ASAP.
CAN I GET A REFUND?
Yes you can get a refund depending on the reason why. Head on over to our refund policy page to see if you are eligible for one.